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Availability Best Practices
Salesforce’s infrastructure investments ensure customers have enterprise-grade resiliency and availability. You too can make availability a priority for a more reliable Salesforce experience.
Customer-experienced availability is a shared responsibility.
Salesforce relies on customers to implement and maintain their solution with availability as a priority to help ensure a stable, reliable experience for everyone.
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Design Resilient Salesforce Solutions
Start your Salesforce journey on the right foot.
- Consider your company’s use cases against Salesforce feature limitations.
- Understand common areas of availability risks.
- Minimize potential business impact during limited availability events.
Optimize for Performance
Design and operate your org with performance in mind.
- Follow performance best practices during implementation, testing, and daily operations.
- Test and manage your solution’s performance regularly.
- Work with Salesforce to make your solution scaleable to your business goals and future growth.
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Prepare for Major Releases and Ensure Safe Changes
Plan and prepare for updates and changes to your org.
- Make informed decisions about major releases.
- Proactively adopt critical Salesforce updates.
- Adopt automated testing and DevOps to minimize performance availability risks.
- Consider advanced release strategies to further safeguard changes in your org.
Monitor and Support
Learn how to manage daily operations and when to ask for help.
- Consider how you monitor your solution to detect potential availability issues.
- Empower your operations team to diagnose and triage issues when they occur.
- Know when and how to leverage Salesforce Support.
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Respond to and Resolve Incidents
No matter how prepared, the unexpected can still occur.
- Develop an incident response plan to quickly recover and minimize business impact.
- Continuously improve your incident response plan with internal exercises and reviews.
- Prioritize fixing the root cause to avoid repeated incidents.
Relevant Resources
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Availability Help and Training
Discover ways to improve your org’s availability and reduce performance risks with Salesforce best practices.
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Salesforce Developers
Find learning resources to build and code efficient Salesforce solutions.
Designing Resilient Salesforce Solutions and Integrations
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Featured Speaker
Jsun Pe – Director, Product Management, Availability and Infrastructure Engineering Services
To watch the entire video, click here.